Legal and Professional Services
Professional service organizations of all types and sizes are discovering the value in an IP-based phone system. Features previously unavailable in traditional phone systems are providing new ways to communicate, collaborate, and improve productivity.  Click here for a case study on the law firm of GB&W

ShoreTel can integrated directly with legal and professional services accounting software to facilitate convenient and accurate telephone time tracking and billing.  The ShoreTel Cost Recovery Application provides automated cost recovery for law firms and other service companies that bill their clients by the job or by the hour.  Click here for more information about Cost Recovery.

Healthcare Providers
Healthcare institutions require reliable communications around the clock. A ShoreTel phone system provides 99.999% reliability with no single point of failure, as well as the capability to keep staff in touch whether they are onsite, in a remote location, or on the move.  The embedded call center application allows for seamless integrated of a multi-agent scheduling desk to improve patient experience while keeping costs under control.  Click here for a case study on benefits gained by the Raleigh Medical Group through implementing ShoreTel.

Community Banks
Community banks have a close relationship with their customers and may be growing quickly through acquisitions or opening new branches.  With built-in CRM features such as screen pop-ups and call notes and scalability from 20 to 10,000 stations, ShoreTel is ideal for growing enterprises that need to make a cost-effective investment today that will grow with the business needs of tomorrow.  Click here for a case study on the benefits of ShoreTel to banking and financial service firms.

Regulatory Compliance
Financial service firms including banks, brokers, and insurance firms are subject to the Gramm-Leach-Bliley Act (GLBA).  Healthcare providers are subject to HIPAA.  Both are federal acts which regulate security and confidentiality of data storage and transmission.  Access control and encryption of VoIP data streams and voice mail messages are therefore paramount to regulatory compliance.  BlueWave understands these specific needs and can design network controls so that your VoIP implementation meets specific regulatory requirements.

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