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PC Magazine Editor's Choice For Best VoIP PBX
ShoreTel Award Winning PBX


ShoreTel® is the fastest growing IP PBX company worldwide and the industry leader in customer satisfaction.  With ShoreTel, you get more than a phone system.  It's unique architectural approach to IP telephony delivers unmatched reliability, scalability and manageability, plus a user interface that sets the standard for ease-of-use.

ShoreTel's phones, switches, and software are designed to provide easy deployment, rapid flexibility, and world class quality. The design of ShoreTel's IP phones provide the ultimate in ergonomic and aesthetics design, as well as superior audio quality. ShoreTel voice switches are rack mounted appliances with no hard drive to fail like most other systems and a single moving part - the fan - delivering unmatched availability.

The ShoreTel VoIP platform impresses us with its strong combination of ease of use and design—from the telephone handsets to the switch and software. ShoreWare Director (for administrators) and Call Manager (for end users) let your company get the most out of the feature-filled ShoreTel phones, which offer full integration with Outlook and a slew of answering, call-handling, and messaging options.| - PC MAGAZINE

The ShoreTel system is a fully distributed IP phone system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. The days of multiple PBXs, voice mail systems, automated attendants, and ACD systems are over.  With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class.  ShoreTel is a completely integrated IP phone system that scales seamlessly from 1 to 10,000 users including PBX, voice mail, and automated attendant functions.

Built from the ground up to be the easiest to use, easiest to manage, full-featured IP PBX system on the market today, its distributed architecture is ideal for multi-site companies that span multiple locations because their phone system appears and behaves as one, unified system.

 ShoreTel Architecture

A ShoreTel phone system typically consists of::

  • Voice switches which provide a gateway to telephones and trunks as well call control software for the gateways and IP phones
  • Software for voice mail, automated attendant services
  • Telephones with beautiful sight, touch and sound ergonomics
  • Personal Call Manager desktop software productivity
  • Web-based Director for system management including installation, administration, maintenance and call detail reporting

Additional options depend upon your particular needs, and might consist of:

  • Operator Call Manager for operators and executive assistants
  • ShoreTel Mobility solutions for your mobile workforce
  • ShoreTel Converged Conferencing for large audio conferences as well as collaboration tools of application sharing, desktop sharing, instant messaging and presence
  • ShoreTel Contact Center solutions for customer service and telemarketing applications
  • ShoreTel Video Conferencing for low-cost high fidelity video integrated with your phone system

If you are creating a multi-site configuration:

  • Simply use the same components, as the ShoreTel system scales seamlessly and can be distributed across the network as a single image system
  • The new site just needs additional voice switches and telephones
  • An optional local voice mail server can also be provided to deliver survivable voice mail

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